Customer Experience Team Lead

Gurugram, Haryana, India

Description

This would be a 24/7 operations for voice and non voice customer service as part of Airseva (an airbnb affiliate).

Prior experience in a international contact center managing teams is preferred.

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. We are the first contact many of our Guests and Hosts will have and are the keepers of a magical customer experience.

We are looking for enthusiastic, passionate and smart Customer Experience Leads who are inspirational and experienced team motivators. The Customer Experience Lead is responsible for managing a team of twelve or more and consistently drives their team to deliver strong results and a loyal brand following. This position will be based in Gurgaon, India.


Responsibilities:

Requirements

Requirements:

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