Customer Experience Training Specialist

Gurugram, Haryana, India

Description

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and we do our best to support the needs of Customer Experience team around the world.

We are looking for an enthusiastic, passionate and experienced trainer to join the Global CX Training Team - one who can juggle delivery, assistance with content development and training projects, all while motivating and inspiring the CX organisation. Trainers are responsible for onboarding all new Customer Experience (CX) team members, facilitating on-going training and urgent ad-hoc training and fulfilling training requests.

The successful candidate is someone who thrives in a dynamic environment and has a passion for Airbnb and our community. You are the ultimate host.

This is a requirement for a 24/7 operation

Requirements:

Responsibilities:

2 main areas of accountability – Relationships and Knowledge

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